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| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
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Public sector & Services
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Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
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Section: Engineering, Manufacturing Vacancy 237 |
| Post:Customer Service Manager
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Liverpool
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| The announcement text: |
The Contract with a leading national organization responsible for a portfolio of 24 buildings*Locations in Sussex and Middx.
An experienced, enthusiastic and capable Customer Service Manager is required to ensure that the excellent work carried out to date is continued and indeed improved to ensure we meet and exceed Client expectations of Service Delivery.
Applicants will be self-motivated, results orientated individuals. They must possess excellent interpersonal skills, which would enable them to foster and develop our partnership into the foreseeable future. It is essential to have had experience of working within a high profile, customer focused environment in addition to commercial and financial awareness.
Qualifications
Technical qualification in Mechanical*Electrical Engineering - Essential
Health and Safety Qualification - Desirable
Personal Characteristics
Management skills
Problem Solving skills
Strong Influencing skills
Excellent communicator
Skills*Personal Qualities Required
" Dedicated and experienced operational manager
" Team Player with Ability to build successful teams
" Strong motivational qualities
" Good financial abilities (Control of financial targets and budgets)
" Mechanical and Electrical Engineering maintenance knowledge
" Excellent Customer facing skills
" Able to communicate both verbally and in written format across all levels, internally and externally.
" Proven Health, Safety and Environmental Management skills.
" Project Management
" Estimating
" Management and control of project works
" Management of sub contractors
" Ability to foster and maintain client liaison
" Computer literate
Reporting Structure
To report to the Area Manager and the client formally in writing once a month on issues relating to the performance of the contract and all personnel including Sub Contractors relating to the performance of the contract.
To report to the client informally as appropriate on issues relating to the day to day operation and performance.
To liaise closely at all times with the team and with Client personnel and contract staff.
Roles and Responsibilities
" Management of all aspects of the Service Delivery to ensure full compliance with all Service Level Agreements
" Liaison with the Client.
" Financial Management to ensure returns are maximised
" Health, Safety and Environmental Compliance
" Upward reporting through the KARS Government Stream.
" To implement the strategy and policy for the contracts
" To plan the delivery of the service
" To prepare budget cost forecasts
" To lead and motivate the team and ensure that the team have the skills and capability to carry out the work
" To organize the team to deliver the services effectively and efficiently
" To control activities to meet financial targets within budget.
" To maintain communication with the clients representative including the preparation of reports and attendance to meetings.
Ensure that:
" QA and Safety Audits are carried out and completed as required
" That any resulting CARs are addressed within the designated time
" Carry out annual staff appraisals
" Ensure that team carry out Risk Assesments for all tasks within the contract and that accurate records are maintained
" To manage, operate and update the computerized Planned maintenance system
" Assist in supplying, technical information, support and advise to the client
" Maintain communications with the appropriate clients representatives, attend meetings and prepare reports monthly
" Produce monthly management reports
" In addition to the above, the Customer Service Manager will carry out other duties assigned to him*her by the Area Manager
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| Contact information |
| Employer: |
|
| Email: |
206@glasgowcareer.informnow.com
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| Phone: |
020 7089 7777
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Publication date: 2009-03-12 20:13:36
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