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Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
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Section: Marketing, Advertising, PR Vacancy 1545 |
| Post:Technical Account Manager- Global Software Company |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Technical Account Manager
AvePoint, Inc. is a Jersey City, New Jersey, based enterprise software firm specializing in award winning infrastructure management solutions for the world’s most popular collaboration and content management platforms. The young company has experienced tremendous expansion in the past five years, with triple digit growth in both revenue and work force, and was recently ranked #96 on Deloitte’s Technology Fast 500 – a list of the fastest growing technology firms in North America. With minority funding from Summit Partners, a software venture capital firm with $11 Billion in managed funds, AvePoint maintains one of the largest and most nimble research and development teams in the industry, and currently markets and sells its suite of software solutions through an expansive network of partners which includes IBM, NetApp, UNISYS, and Microsoft. AvePoint serves over five thousand enterprise customers, including many Fortune-500 companies, via offices in Jersey City, San Jose, Chicago, Houston, and Washington D.C., USA; London, UK; Melbourne, Australia; Tokyo, Japan; Singapore; Munich, Germany; and Changchun, Dalian, China.
The Job:
The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in the successful platform integrations and account management to provide existing customers with technical recommendations through the customer’s product operations lifecycle. In addition, the TAM will provide Tier III support for accounts and cases which need sensitive technical care. The ideal candidate should have a solid technical background and experience in support escalation and problem management.
Responsibilities:
• Account lead / technical account manager on enterprise level clients to coordinate support efforts and organize solution delivery.
• Maintain customer technical account portfolio to provide technical guidance and recommendation
• Act as tier III escalation where candidate will lead conference calls with customers who require hand holding on sensitive support cases.
• Fulfill onsite support requests for escalated issues where customer needs the comfort of knowing they have individuals who can assist them on a more personal level.
• Perform onsite architectural design sessions with existing clients to assist in architecting future and current deployments of software solutions
• Perform remote or onsite professional service and platform integration engagements for existing clients
• Provide guidance and peer mentorship to Tier I and Tier II support technicians.
• Become an expert in the features, benefits of our applications
• Deliver web-based and/or onsite training sessions for clients
• Align AvePoint’s Product line to provide a comprehensive solution that satisfies the customer’s business needs
• Working knowledge of software integration using Microsoft Windows Server technologies
Qualifications:
• BA/BS Degree (Computer Science/Engineering majors preferred) with 2 to 3 years of work experience
• Excellent written/verbal communication, organization, presentation, and project management skills
• High level of customer service ability
• Ability to work individually and within a highly collaborative team setting
• Willingness to learn and adapt in a fast paced environment
Knowledge in the following area:
• Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions
• Working knowledge of Relational SQL Server 2000, 2005, and 2008.
• Must be able to install, configure, and maintain Windows Server 2000/2003/2008, IIS and SQL server and how these software components integrate with SharePoint.
• Ability to install, configure, and troubleshoot a Windows 2000/2003/2008 cluster Server.
• Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
• Experience performing production updates in a 24/7 environment
• Working technical knowledge of current software protocols and Internet standards.
• Competence with testing, flowchart, and data mapping tools and procedures.
To learn more about AvePoint, please visit our web site at www.AvePoint.com.
Please submit your cover letter and resume to: career@AvePoint.com
Location: Jersey City (Harborside)
Compensation: 50K-65K DOE+ Excellent benefit plan after 30 days of employment
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
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| Email: |
career@AvePoint.com
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| Phone: |
451-40-25
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Publication date: 2010-01-24 22:42:44
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